Privacy policy

Last updated: April 29, 2025

This Privacy Policy describes how Harlot Lingerie Pty Ltd ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from harlotshop.com.au (the “Site”), or otherwise interact with us through the Site or related services (collectively, the “Services”).

By using the Services, you agree to the collection, use, and disclosure of your personal information as outlined in this policy. If you do not agree, please do not access or use our Services.

CHANGES TO THIS POLICY
We may update this policy occasionally to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do, we’ll update the “Last updated” date above. Continued use of the Services means you accept those changes.

WHAT WE COLLECT
Information you provide directly:

  • Name, shipping and billing address, email, phone number
  • Payment confirmation and order details
  • Account login details and communication history
  • Customer service interactions and review submissions

Information collected automatically (Usage Data):

  • IP address, browser type, device info
  • Site usage data (pages visited, time on site)
  • Cookies and other tracking technologies

Information from third parties:

  • Shopify (site host & commerce platform)
  • Payment processors (e.g. PayPal, Afterpay)
  • Marketing and ad platforms
  • Analytics services

HOW WE USE YOUR INFORMATION
We use your information to:

  • Process and deliver orders
  • Communicate with you (orders, support, updates)
  • Improve, personalise and secure the Site
  • Prevent fraud and enforce our Terms
  • Run advertising and marketing campaigns
  • Comply with legal obligations

COOKIES
We use cookies to power and improve your experience on our Site. Some are essential, others help with analytics and advertising. You can disable cookies in your browser, but this may impact functionality.
For full details on Shopify's use of cookies, visit: https://www.shopify.com/legal/cookies

DISCLOSURE OF PERSONAL INFORMATION
We may share your personal information with:

  • Shopify (hosting and ecommerce services)
  • Payment processors and shipping providers
  • Marketing and advertising platforms
  • Customer service tools and data analytics providers
  • Legal authorities where required

We do not sell or rent your personal information.

USER-GENERATED CONTENT
Any content you submit publicly (e.g. reviews) can be seen by others. We are not responsible for how third parties use or store publicly shared information.

THIRD-PARTY LINKS
Our site may contain links to third-party websites. We are not responsible for the privacy or data practices of external sites. Please review their privacy policies before providing any information.

CHILDREN'S DATA
Our Services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has shared data with us, please contact us immediately.

STORAGE AND SECURITY
We take reasonable precautions to protect your data. However, no system is completely secure. You are responsible for keeping your account information confidential.
We retain personal information only as long as necessary to provide our Services and comply with applicable laws.

YOUR RIGHTS (AUSTRALIA & INTERNATIONAL)
Depending on your location, you may have the right to:

  • Access the data we hold about you
  • Request corrections or updates
  • Request deletion of your personal information
  • Withdraw consent or object to processing
  • Lodge a complaint with your local data authority

To exercise your rights, contact us using the details below.
We may ask for verification before processing your request.

INTERNATIONAL USERS
We may transfer and process your data outside of your country, including in Australia and countries where our service providers operate. We rely on legal mechanisms such as Standard Contractual Clauses for compliant cross-border transfers.

COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first. If you're not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

CONTACT DETAILS
Trading Name: Harlot Shop
Email: info@harlotshop.com.au
PO Box 7012 Reservoir 3073
ABN: 15 232 001 043