RETURNS
Please read our Returns Policy carefully. By puchasing with us, you are agreeing to our terms.
Full-priced items can be returned for store credit if they meet our returns conditions.
Sale items cannot be returned unless a discount code was used. All other sales are final.
Full-priced items can be returned for store credit if they meet our returns conditions.
Sale items cannot be returned unless a discount code was used. All other sales are final.
- Items must be returned within 14 days of delivery.
- Items must be unworn, unwashed, and in original condition with tags attached.
- All hygiene seals (if applicable) must be intact.
- Items must be free from any marks, stains, makeup, fake tan, perfume, or scents. If it's not fresh, it’s not returnable.
- Items must be returned at your own cost.
- Items must be returned within 14 days of delivery.
- Items must be unworn, unwashed, and in original condition with tags attached.
- All hygiene seals (if applicable) must be intact.
- Items must be free from any marks, stains, makeup, fake tan, perfume, or scents. If it's not fresh, it’s not returnable.
- Items must be returned at your own cost.
To start a return or exchange, please click here.
If you opted-in to Checkout+, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free! Return requests should be submitted through our customer portal.
If you opted out of Checkout+, no worries! You are still able to submit your return through our portal. However, you are responsible for all return shipping charges. Return labels should be purchased through our customer portal.
To start a return or exchange, please click here.
If you opted-in to Checkout+, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free! Return requests should be submitted through our customer portal.
If you opted out of Checkout+, no worries! You are still able to submit your return through our portal. However, you are responsible for all return shipping charges. Return labels should be purchased through our customer portal.
We don't offer direct exchanges.
If you need a different size or style, you’ll need to return your item for store credit (if eligible) and place a new order.
DISCLAIMER: Our online store and physical store operate separately.
Online store credits can only be redeemed at harlotshop.com.au and cannot be applied to in-store purchases.
We don't offer direct exchanges.
If you need a different size or style, you’ll need to return your item for store credit (if eligible) and place a new order.
DISCLAIMER: Our online store and physical store operate separately.
Online store credits can only be redeemed at harlotshop.com.au and cannot be applied to in-store purchases.
Once we receive and inspect your return, we’ll process your store credit within 3–5 business days.
Store credit will be emailed to you and is valid for 3 years.
Once we receive and inspect your return, we’ll process your store credit within 3–5 business days.
Store credit will be emailed to you and is valid for 3 years.
We do not offer refunds for change of mind, sizing issues, or any other reason unless the item is deemed faulty as per Australian Consumer Law.
Store credit only.
We do not offer refunds for change of mind, sizing issues, or any other reason unless the item is deemed faulty as per Australian Consumer Law.
Store credit only.
If you believe you’ve received a faulty item, contact us at info@harlotshop.com.au within 7 days of delivery with photos and a description of the issue.
Faulty claims are assessed case-by-case.
General wear and tear, misuse, or failure to follow care instructions are not considered faults.
If you believe you’ve received a faulty item, contact us at info@harlotshop.com.au within 7 days of delivery with photos and a description of the issue.
Faulty claims are assessed case-by-case.
General wear and tear, misuse, or failure to follow care instructions are not considered faults.
No. Return shipping is your responsibility unless the item is confirmed faulty.
No. Return shipping is your responsibility unless the item is confirmed faulty.
- Always track your return, we’re not responsible for lost parcels.
- We reserve the right to deny returns that don't meet our conditions.
- Abuse of the returns policy will result in being blocked from future purchases.
- Always track your return, we’re not responsible for lost parcels.
- We reserve the right to deny returns that don't meet our conditions.
- Abuse of the returns policy will result in being blocked from future purchases.
- 14 days from delivery to request a return.
- Store credit only — no refunds.
- Sale and discounted items are final sale.
- Items must be unworn, unwashed, tags intact.
- Return shipping is your responsibility.
- 14 days from delivery to request a return.
- Store credit only — no refunds.
- Sale and discounted items are final sale.
- Items must be unworn, unwashed, tags intact.
- Return shipping is your responsibility.
DISCLAIMER: Our online store and physical store operate separately. Online store credits can only be redeemed at harlotshop.com.au and cannot be applied to in-store purchases. Online orders must be returned through our Returns Portal and cannot be returned in-store. Please lodge your return via the following link: RETURNS PORTAL