Once your order ships, you'll receive a tracking link via email. If it's been more than 3 business days and you haven't received it, check your spam folder or reach out to us at info@harlotshop.com.au. We'll ensure your order is on its way.

We process orders quickly to get them to you ASAP. If you need to cancel, contact us immediately at info@harlotshop.com.au If your order hasn't been dispatched yet, we'll do our best to accommodate your request. Otherwise, you can return the items once received, following our return policy.

Some pieces are limited editions and may not return. However, for popular items, there is a chance for a restock. To be notified, make sure you are signed up to our VIP mailing list. We'll email you if it becomes available again.

Currently, we don't offer a pick-up option. If you require expedited shipping, please contact us at info@harlotshop.com.au before placing your order. We'll explore the best shipping options for you.

Or check out our official retail store and call ahead to see if we have the item you are after. (03) 9471 3837

All of our pieces are ready-to-wear. We don't offer custom designs or made-to-order at this stage. What you see online is what’s available!

However, we're always looking to expand our range. Stay tuned for future updates, and feel free to share your suggestions with us at info@harlotshop.com.au.